AA03 LIFESTYLE SDN. BHD. is committed to supplying cleaning tools, floor cleaning liquids, dishwashing products and toilet cleaners that correspond with the descriptions and information displayed on our website.
Customers should review the product type, size, quantity, intended use and instructions before completing an order. Due to hygiene and safety considerations, all items sold are generally considered final and are not returnable, refundable or exchangeable unless they meet one of the qualifying conditions stated in this Policy.
Eligible Conditions
A return, refund or exchange request may be considered when:
- The merchant sent an incorrect product, size, quantity or variation.
- The purchased item received does not match the specifications, description, features or information advertised on the website.
- The product was spoiled, leaking, damaged or defective upon delivery.
- The order exceeded the delivery timeframe stated in the Company’s Shipping Policy.
Requests based on a change of mind, incorrect product selection or personal preference will not be accepted when the item supplied matches the confirmed order.
Damage resulting from improper storage, misuse, incorrect handling, mixing cleaning liquids with unsuitable substances or failure to follow the product instructions will not be considered a defect that existed upon delivery.
Inspection of Products
Customers should inspect the parcel and products immediately after delivery. A clear unboxing video should be recorded before the parcel is opened.
If a cleaning liquid appears to be leaking, damaged, spoiled or defective, the customer should stop using it and keep the bottle, cap, label, original packaging and shipping materials. Customers should avoid opening or using more of the affected product than is reasonably necessary to identify the issue.
Supporting Evidence
Customers submitting a return, refund or exchange request must provide:
- A clear and continuous unboxing video showing the unopened parcel, visible shipping label, external packaging, internal packaging and all products received.
- A clear video showing the first use or opening of the product, where applicable.
- Clear photographs showing any leakage, damaged packaging, defect, incorrect product or difference from the advertised information.
- The customer’s order number, affected product and a clear explanation of the issue.
- Photographs of the product label, bottle, packaging or batch information where requested.
- Any additional documents, photographs or videos requested by AA03 LIFESTYLE SDN. BHD.
The unboxing video must be recorded continuously without pauses, cuts or edited sections. Evidence that is unclear, incomplete or does not show the unopened condition of the parcel may not be accepted.
Submission Deadline
All return, refund and exchange requests must be emailed to aa03-lifestyle@outlook.com within 24 hours of receiving the item.
The customer should include all order information and supporting evidence in the submission. Requests submitted after the 24-hour period will not be accepted.
Claims made without the required unboxing video, first-use video where applicable, photographs, order details or other requested evidence will also be rejected.
Review and Outcome
AA03 LIFESTYLE SDN. BHD. will review the customer’s order information and all submitted evidence before deciding whether the request meets the requirements of this Policy.
Submitting a request does not guarantee approval. If the claim is verified and approved, the customer will be contacted with the available return, replacement, exchange or refund arrangement.
Customers must not return any cleaning product or tool before receiving written approval and instructions from the Company.
This Policy is issued by AA03 LIFESTYLE SDN. BHD., Registration No. 202601013914 (1676012-X). All enquiries relating to a return, refund or exchange should be sent to aa03-lifestyle@outlook.com.