Definitions
For the purposes of this Return & Refund Policy:
- “Company” (referred to as either “the Company”, “We”, “Us” or “Our” in this Policy) refers to AA03 LIFESTYLE SDN. BHD.
- “Goods” refers to the household cleaning tools and related products offered for sale on the Service.
- “Orders” means a request by You to purchase Goods from Us.
- “Service” refers to AA03 LIFESTYLE SDN. BHD.
- “You” means the individual accessing or using the Service, or the company or legal entity on behalf of which such individual is accessing or using the Service.
Return & Refund Policy
We strive to ensure that all products delivered meet our quality standards and your expectations. If you are not fully satisfied with your purchase, you may be eligible for a return and refund under the conditions outlined below.
You may request a return within 30 days from the date you received your order. To be eligible for a return, the item must be unused, in its original condition, and in its original packaging. Products must be returned together with any accessories, manuals, or included items.
Once your return request is approved, we will provide instructions on how to proceed with the return process
Refunds
After we receive and inspect the returned item, we will notify you of the status of your refund. If approved, your refund will be processed within a reasonable timeframe using the original method of payment.
Refunds will be issued for the purchase price of the returned item. Processing times may vary depending on your payment provider.
Damaged or Incorrect Items
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible. We will review the issue and provide an appropriate resolution, including replacement or refund where applicable.
To assist with your request, you may be asked to provide photos or details of the issue for verification purposes.
Cancellation Policy
Orders may be cancelled within 12 hours of placement. If you wish to cancel your order, please contact us promptly using the details below.
Once a cancellation request is received within the allowed timeframe, we will process the cancellation accordingly. Refunds for cancelled orders will be issued using the original payment method within a reasonable period.
Contact Us
If you have any questions about this Return & Refund Policy, You can contact us:
- Email: aa03-lifestyle@outlook.com
- Address: NO. 83-01 JALAN PULAI MUTIARA 164 TAMAN PULAI MUTIARA 81300 JOHOR BAHRU JOHOR